E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Min Zhang, Lili Huang, Zhen He and Alan G. Wang
| Year of publication: |
November-December 2015
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| Authors: | Zhang, Min ; Huang, Lili ; He, Zhen ; Wang, Alan G. |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 11/12, p. 1357-1372
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| Subject: | e-service quality | e-retailing industry | service recovery | service guarantee | customer e-satisfaction | customer e-loyalty | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Electronic Commerce | E-commerce | China | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011528320