E-service quality subdimensions and their effects upon users' behavioural and praising intentions in internet banking services
Year of publication: |
2024
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Authors: | Kuzey, Cemil ; Dinc, Muhammet Sait ; Gungormus, Ali Haydar |
Published in: |
International journal of business innovation and research : IJBIR. - Genève [u.a.] : Inderscience Enterprises, ISSN 1751-0260, ZDB-ID 2436046-6. - Vol. 35.2024, 3, p. 412-428
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Subject: | e-service quality | internet banking | partial least square structural equation model | Turkey | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Türkei | Strukturgleichungsmodell | Structural equation model | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Partielle kleinste Quadrate | Partial least squares | Internet | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing |
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