ECOMMERCE - THE E-ENABLED CALL CENTER: GETTING PAST GO - What will it take to transform your call center? Hint: It's about people!
| Year of publication: |
2000
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|---|---|
| Authors: | Cleveland, Brad ; Minnucci, Jay |
| Published in: |
Business Communications review : BCR. - Hinsdale, Ill. : BCR Enterprises, Inc., ISSN 0162-3885, ZDB-ID 553736. - Vol. 30.2000, 10, p. 38-45
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