Effect mechanisms of perceptual congruence between information systems professionals and users on satisfaction with service
Alexander Benlian
| Year of publication: |
2013
|
|---|---|
| Authors: | Benlian, Alexander |
| Published in: |
Journal of management information systems : JMIS. - Philadelphia, PA : Taylor & Francis Group, LLC, ISSN 0742-1222, ZDB-ID 883127-0. - Vol. 29.2012/13, 4, p. 63-96
|
| Subject: | alignment | IS service quality | perceptual congruence | polynomial modeling | response surface analysis | SERVQUAL | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Informationssystem | Information system |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009764555