Effect of customer's perception on service robot acceptance
Yi Li, Chongli Wang
| Year of publication: |
2022
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|---|---|
| Authors: | Li, Yi ; Wang, Chongli |
| Published in: |
International journal of consumer studies. - Oxford [u.a.] : Wiley-Blackwell, ISSN 1470-6431, ZDB-ID 2141394-0. - Vol. 46.2022, 4, p. 1241-1261
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| Subject: | ability | anthropomorphism | autonomy | customer acceptance | role clarity | service encounter | service robot | technology acceptance model | Innovationsakzeptanz | Innovation adoption | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/ijcs.12755 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013328268