Effect of demographic variables on customer perceived internet banking service quality : empirical evidence from India
Year of publication: |
Januar 2011
|
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Authors: | Gupta, Kamal K. ; Bansal, Ipshita |
Published in: |
Paradigm : the journal of Institute of Management Technology. - Ghaziabad : IMT, ISSN 0971-8907, ZDB-ID 1420854-4. - Vol. 15.2011, 1/2, p. 83-92
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Subject: | Internet banking | service quality | demography | banking | India | Indien | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Konsumentenverhalten | Consumer behaviour | Bankgeschäft | Banking services | Internet | Kundenzufriedenheit | Customer satisfaction |
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