Effect of digital banking-related customer experience on banks' financial performance during Covid-19 : a perspective from Vietnam
Nhung Thi Hong Nguyen, Nguyen Kim-Duc and Teresa Lien Freiburghaus
| Year of publication: |
2022
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|---|---|
| Authors: | Nhung Thi Hong Nguyen ; Nguyen, Kim-Duc ; Freiburghaus, Teresa Lien |
| Published in: |
Journal of Asia Business Studies. - Bingley : Emerald, ISSN 1559-2243, ZDB-ID 2589599-0. - Vol. 16.2022, 1, p. 200-222
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| Subject: | Covid-19 | Customer experience | Digital banking | Financial performance | Vietnam | Coronavirus | Viet Nam | Bank | Beziehungsmarketing | Relationship marketing | Digitalisierung | Digitization | Electronic Banking | Electronic banking | Unternehmenserfolg | Firm performance | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JABS-09-2020-0366 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012886249