Effect of Online Ticketing Decision Using Electronic Money With E-Payment System on Customer Satisfaction

The purpose of this study is: to know the positive and significant influence of online ticket purchase decisions on customer satisfaction, to know the positive and significant influence of electronic money on customer satisfaction, to know the positive and significant influence of e-payment on customer satisfaction to know the positive and significant influence of online ticketing decisions using electronic money with e-payment system on customer satisfaction. Independent variables in this study are online ticket purchase decisions (X1), electronic money (X2), and epayment (X3), while dependent variables are customer satisfaction (Y). The research method used in this study is a kuantitaif method with a sample of 100 respondents. Data analysis method used is multiple regression analysis method. The data was analyzed using IBM SPSS Statistics 23.0, based on ANOVA test or F statistical test obtained F value calculated at 204.086 with probability level of 0.000. A much smaller probability when compared to 0.05, then the regression model can be used to predict This indicates that simultaneous changes in online ticketing decisions, electronic money and e-payments will significantly make changes to customer satisfaction