Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model
| Year of publication: |
2010
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|---|---|
| Authors: | Pizzutti, Cristiane ; Fernandes, Daniel |
| Published in: |
International journal of electronic commerce : IJEC. - Armonk, NY : Sharpe, ISSN 1086-4415, ZDB-ID 14026600. - Vol. 14.2010, 4 (1.7.), p. 127-161
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