Effect of service recovery on customers' perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
Na Young Jung, Yoo-Kyoung Seock
| Year of publication: |
July 2017
|
|---|---|
| Authors: | Jung, Na Young ; Seock, Yoo-Kyoung |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 37.2017, p. 23-30
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| Subject: | Service recovery | Perceived justice | Satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Gerechtigkeit | Justice | Virales Marketing | Viral marketing | Website | Beziehungsmarketing | Relationship marketing | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2017.01.012 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011729705