Effect of service supplier performance on satisfaction and loyalty of store managers in the fast food industry
| Year of publication: |
1999
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|---|---|
| Authors: | Stank, Theodore P. ; Goldsby, Thomas J. ; Vickery, Shawnee K. |
| Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 17.1999, 4, p. 429-448
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