Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Minjung Kim, Yejin Kim, and Gyumin Lee
| Year of publication: |
2023
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|---|---|
| Authors: | Kim, Minjung ; Kim, Yejin ; Lee, Gyumin |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 32.2023, 5, p. 649-669
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| Subject: | order situations | perceived efficiency | quick service restaurant | Self-service technology | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2023.2195398 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014319786