The effect of organisational and technological readiness on organisational intelligence and performance of customer relationship management through knowledge management process in knowledge-based and technology companies
Amir Hooshang Nazarpouri, Reza Sepahvand and Razieh Feli
| Year of publication: |
2020
|
|---|---|
| Authors: | Nazarpouri, Amir Hooshang ; Sepahvand, Reza ; Feli, Razieh |
| Published in: |
International journal of innovation management. - Singapore : World Scientific Publ., ISSN 1363-9196, ZDB-ID 1339582-8. - Vol. 24.2020, 4, p. 2050076-1-2050076-28
|
| Subject: | Organizational readiness | Technological readiness | Knowledge management process | Organizational intelligence | Customer Relationship Management | Wissensmanagement | Knowledge management | Beziehungsmarketing | Relationship marketing | Lernende Organisation | Learning organization | Betriebliches Informationssystem | Business intelligence system |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1142/S1363919620500760 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012252146