Effect of Perceived Trust, Perceived Security, Perceived Usefulness and Perceived Ease of Use on Customers’ Intention to Use Mobile Payment

This research will examine the correlation between perceived trust, perceived security, perceived usefulness and perceived ease of use to the intention of customers to use mobile payment. The model is empirically validated with 288 respondents with basic mobile payment information. Modeling of the structural equation of partial least squares is used to evaluate the relationships of the research model. We found that perceived trust, perceived security, perceived usefulness, and has a significant impact on the customers' intention to use mobile payment with the path coefficient value of 0,127. Perceived security significantly affects customers' intention to use mobile payment with the path coefficient value of 0,125. Perceived usefulness significantly affects customers' intention to use mobile payment with the path coefficient value of 0,423. Perceived ease of use significantly affects customers' intention to use mobile payment with the path coefficient value of 0,057