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The complete guide to preparing and implementing service level agreements
Pantry, Sheila, (2003)
Library and information center management
Stueart, Robert D., (2007)
Beyond the basics : the management guide for library and information professionals
Evans, Gayle Edward, (2003)
Managing information services : an integrated approach
Bryson, Jo, (1997)
Managing information services : a transformational approach
Bryson, Jo, (2006)