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Tourist customer service satisfaction : an encounter approach
Noe, Francis P., (2010)
Services : marketing, operations, and management
Jauhari, Vinnie, (2009)
International multi-unit leadership : developing local leaders in international multi-site operations
Edger, Chris, (2013)
Effective multi-unit leadership : local leadership in multi-site situations
Edger, Chris, (2012)
Effective multi-unit leadership : commitment, control, and change in multi-site situations
Edger, Chris, (2016)