Effective process management through performance measurement : Part II – benchmarking total quality‐based performance measurement for best practice

The case study analysis presented in the first article allowed the generation of a preliminary model of total quality‐based performance measurement systems. This second of three articles uses the data obtained from 15 case studies to develop and refine the model by the use of cross‐case analysis and comparison of the findings with literature, following the approach suggested by Kathleen Eisenhardt.

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Year of publication:	1995
Authors:	Sinclair, David ; Zairi, Mohamed
Published in:	Business Process Re-engineering & Management Journal. - MCB UP Ltd, ISSN 2054-5568, ZDB-ID 2695843-0. - Vol. 1.1995, 2, p. 58-72
Publisher:	MCB UP Ltd
Subject:	Benchmarking \| Performance measurement \| TQM

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Type of publication:	Article
Type of publication (narrower categories):	case-report
Language:	English
Other identifiers:	10.1108/14637159510798284 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014688909