Effectiveness of IT service management capability : value co-creation and value facilitation mechanisms

Till J. Winkler and Jochen Wulf

Year of publication:	2019
Authors:	Winkler, Till J. ; Wulf, Jochen
Subject:	information systems (IS) effectiveness \| information technology service management (ITSM) \| IS conservative \| IS strategy \| IS-business alignment \| service-dominant logic \| value co-creation \| value facilitation \| Service-Dominant Logic \| Service-dominant logic \| Betriebliche Wertschöpfung \| Value creation \| Kundenintegration \| Customer integration \| Dienstleistungsmanagement \| Service management \| Informationstechnik \| Information technology \| Kundenwert \| Customer value \| IT-Dienstleister \| IT service provider \| Informationsmanagement \| Information management \| Betriebliches Informationssystem \| Business intelligence system

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1080/07421222.2019.1599513 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://ebvufind01.dmz1.zbw.eu/10012198601