Effectiveness of IT service management capability : value co-creation and value facilitation mechanisms
Till J. Winkler and Jochen Wulf
| Year of publication: |
2019
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|---|---|
| Authors: | Winkler, Till J. ; Wulf, Jochen |
| Published in: |
Journal of management information systems : JMIS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 1557-928X, ZDB-ID 2033010-8. - Vol. 36.2019, 2, p. 639-675
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| Subject: | information systems (IS) effectiveness | information technology service management (ITSM) | IS conservative | IS strategy | IS-business alignment | service-dominant logic | value co-creation | value facilitation | Service-Dominant Logic | Service-dominant logic | Betriebliche Wertschöpfung | Value creation | Kundenintegration | Customer integration | Dienstleistungsmanagement | Service management | Informationstechnik | Information technology | Kundenwert | Customer value | IT-Dienstleister | IT service provider | Informationsmanagement | Information management | Betriebliches Informationssystem | Business intelligence system |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/07421222.2019.1599513 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012198601