Effects of confidence and social benefits on consumers' extra-role and in-role behaviors : a social identity and social exchange perspective
Utkarsh, Roopak Kumar Gupta
| Year of publication: |
2022
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|---|---|
| Authors: | Utkarsh ; Gupta, Roopak Kumar |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 65.2022, p. 1-12
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| Subject: | Extra-role behavior | Consumer loyalty | Relational benefits | Civic virtue | Consumer company identification | Consumer citizenship behavior | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Persönlichkeitspsychologie | Personality psychology | Austauschtheorie | Social exchange theory | Soziale Beziehungen | Social relations | Sozialpsychologie | Social psychology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102879 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013169566