Effects of dissatisfaction on customer repurchase decisions in e-commerce : an emotion-based perspective
Year of publication: |
2012
|
---|---|
Authors: | Lu, Yunfan ; Lu, Yaobin ; Wang, Bin |
Published in: |
Journal of electronic commerce research : JECR. - Long Beach, Calif. : Univ., ISSN 1938-9027, ZDB-ID 2136755-3. - Vol. 13.2012, 3, p. 224-237
|
Subject: | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Emotion | Konsumentenverhalten | Consumer behaviour | Coping-Strategie | Coping strategy | China |
-
An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience
Raju, G. Amar, (2018)
-
Lteif, Lama, (2023)
-
How service-related factors affect the survival of B2T providers : a sentiment analysis approach
Jing, Ranzhe, (2015)
- More ...
-
Lu, Yunfan, (2015)
-
Understanding key drivers of MOOC satisfaction and continuance intention to use
Lu, Yunfan, (2019)
-
Lu, Yunfan, (2012)
- More ...