Effects of perceived justice on the behavioral intention of customers in the banking sector
Emerson Wagner Mainardes, Marinalva Barros da Silva, and Danilo Soares Monte-mor
| Year of publication: |
2022
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| Authors: | Mainardes, Emerson Wagner ; Silva, Marinalva Barros da ; Monte-Mor, Danilo Soares |
| Published in: |
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2675, ZDB-ID 2092673-X. - Vol. 21.2022, 1, p. 27-49
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| Subject: | affective commitment | behavioral intention | Perceived justice | satisfaction | trust | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Vertrauen | Confidence | Dienstleistungsqualität | Service quality | Verhaltensökonomik | Behavioral economics | Beziehungsmarketing | Relationship marketing | Mitarbeiterbindung | Employee retention | Verhalten in Organisationen | Organizational behaviour | Beschwerdemanagement | Complaint management | Wahrnehmung | Perception | Verbrauchereinstellung | Consumer attitudes |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332667.2020.1855069 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013336230