Effects of process and outcome controls on business process outsourcing performance : moderating roles of vendor and client capability risks
Year of publication: |
1 August 2017
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Authors: | Liu, Shan ; Wang, Lin ; Huang, Wayne W. |
Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 260.2017, 3 (1.8.), p. 1115-1128
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Subject: | Project management | Risk management | Business process outsourcing | Control mechanism | Vendor | Prozessmanagement | Business process management | Outsourcing | Risikomanagement | Projektmanagement | Lieferantenmanagement | Supplier relationship management |
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