Effects of product online reviews on product returns : a review and classification of the literature
Year of publication: |
2026
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Authors: | Wang, Yun ; Yu, Bo ; Chen, Jing |
Published in: |
International transactions in operational research : a journal of the International Federation of Operational Research Societies. - Oxford : Wiley-Blackwell, ISSN 1475-3995, ZDB-ID 2019815-2. - Vol. 33.2026, 1, p. 143-176
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Subject: | e-commerce | literature review | online reviews | product returns | Online-Handel | Online retailing | Electronic Commerce | E-commerce | Virales Marketing | Viral marketing | Bibliometrie | Bibliometrics | Konsumentenverhalten | Consumer behaviour | Produktivität | Productivity | Personalisierung | Personalization |
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To jeep or not to keep : effects of online customer reviews on product returns
Minnema, Alec, (2016)
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The impact of emotionality and trust cues on the perceived trustworthiness of online reviews
Carbonell, Guillermo, (2019)
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Extremity bias in online reviews : the role of attrition
Brandes, Leif, (2022)
- More ...
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Information service and quality strategies in a supply chain
Sun, Fei, (2025)
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Supplier selection with information disclosure in the presence of uninformed consumers
Wang, Fa, (2022)
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Chen, Jing, (2023)
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