Effects of reengineering on the employee satisfaction-customer satisfaction relationship
| Year of publication: |
2005
|
|---|---|
| Authors: | Burke, Ronald J. ; Graham, Jim ; Smith, Frank |
| Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 17.2005, 4, p. 358-363
|