Effects of reputation on guest satisfaction : from the perspective of two-sided reviews on Airbnb
Qiang Ye, Sai Liang, Zaiyan Wei and Rob Law
| Year of publication: |
2023
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|---|---|
| Authors: | Ye, Qiang ; Liang, Sai ; Wei, Zaiyan ; Law, Rob |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 35.2023, 10, p. 3718-3736
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| Subject: | Airbnb | Guest satisfaction | Peer-to-peer market | Reputation | Two-sided review system | Kundenzufriedenheit | Customer satisfaction | Firmenimage | Corporate reputation | Hotellerie | Hotel industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-09-2022-1170 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014334345