Effects of self-service technology on customer value and customer readiness : the case of banking industry
Parviz Khadem and Seyed Mahdi Mousavi
| Year of publication: |
2013
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|---|---|
| Authors: | Khadem, Parviz ; Mousavi, Seyed Mahdi |
| Published in: |
Management science letters. - Waterloo, Ont : Growing Science, ISSN 1923-9343, ZDB-ID 25920091. - Vol. 3.2013, 7, p. 2107-2112
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Notes: | Systemvoraussetzung: Acrobat Reader |
| Other identifiers: | 10.5267/j.msl.2013.06.008 [DOI] |
| Source: |
Persistent link: https://www.econbiz.de/10010160789