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Optimizing daily agent scheduling in a multiskill call center
Avramidis, Athanassios N., (2010)
Efficient Monte Carlo and Quasi-Monte Carlo Option Pricing Under the Variance Gamma Model
Avramidis, Athanassios N., (2006)
Modeling Daily Arrivals to a Telephone Call Center
Avramidis, Athanassios N., (2004)