eGovernment benchmark 2019 : empowering Europeans through trusted digital public services : background report

The report at hand is the Background report; this document complements the Insight report, which summarises the key findings. The goal of this report is to provide a comprehensive and detailed overview on the eGovernment assessment performed. The results on the indicators that compose the framework are presented for each life event, as well as at aggregated level across all life events. This report also includes an extensive description of the benchlearning exercise that has been performed to facilitate and encourage best practices transfer across Member States.