eGovernment benchmark 2020 : eGovernment that works for the people : method paper for the benchmarking exercises (comprehensive rules from 2012 to 2019)

This is an update of the eGovernment Benchmark Method Paper that was originally released in July 2012 and updated in 2015. This version now includes the full set of life event models and personas, and other changes that have been implemented concerning the data collection done in 2015 and 2016. The accompanying reports were published in 2016 and 2017 respectively. In case of questions do not hesitate to contact the European Commission or authors of this document.

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Year of publication:	2020
Other Persons:	Linden, Niels van der (contributor) ; Enzerink, Sem (contributor) ; Geilleit, Roel (contributor) ; Dogger, Jochem (contributor) ; Claps, Massimiliano (contributor) ; Wennerholm-Caslavska, Tereza (contributor) ; Mbacke, Mariame (contributor) ; Pallaro, Florian (contributor) ; Noci, Giuliano (contributor) ; Benedetti, Michele (contributor) ; Marchio, Giulia (contributor)
Institutions:	European Commission / Directorate-General for Communications Networks, Content and Technology (issuing body) ; Capgemini (issuing body) ; Sogeti (issuing body) ; IDC (issuing body) ; Politecnico di Milano (issuing body)
Publisher:	Luxembourg : Publications Office

Extent:	1 Online-Ressource (72 p.) Illustrationen (farbig)
Type of publication:	Book / Working Paper
Language:	English
ISBN:	978-92-76-19451-4
Other identifiers:	10.2759/665649 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10015281775