Electronic logistics service quality (e-LSQ) : its impact on the customer's purchase satisfaction and retention
Shashank Rao, Thomas J. Goldsby, Stanley E. Griffis, and Deepak Iyengar
| Year of publication: |
2011
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|---|---|
| Authors: | Rao, Shashank ; Goldsby, Thomas J. ; Griffis, Stanley E. ; Iyengar, Deepak |
| Published in: |
Journal of business logistics : JBL. - Hoboken, NJ : Wiley-Blackwell, ISSN 0735-3766, ZDB-ID 613479-8. - Vol. 32.2011, 2, p. 167-179
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| Subject: | Online-Handel | Online retailing | Logistik | Logistics | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009238778