Electronic monitoring and surveillance in call centres: a framework for investigation
| Year of publication: |
2011
|
|---|---|
| Authors: | Ball, Kirstie S. ; Margulis, Stephen T. |
| Published in: |
New technology, work and employment. - Oxford : Blackwell, ISSN 0268-1072, ZDB-ID 7227838. - Vol. 26.2011, 2, p. 113-127
|