Emotion display rules at work in the global service economy: the special case of the customer
Alicia Grandey; Anat Rafaeli and Shy Ravid; Jochen Wirtz; Dirk D. Steiner
| Year of publication: |
2010
|
|---|---|
| Authors: | Grandey, Alicia ; Rafaeli, Anat ; Ravid, Shy ; Wirtz, Jochen ; Steiner, Dirk D. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 21.2010, 3, p. 388-412
|
| Subject: | Arbeitsverhalten | Work behaviour | Emotion | Dienstleistungssektor | Service industry | Konsumentenverhalten | Consumer behaviour | Kulturelle Identität | Cultural identity |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003993798