Emotion in a call centre SME : a case study of positive emotion management
Aikaterini Koskina; Don Keithley
| Year of publication: |
2010
|
|---|---|
| Authors: | Koskina, Aikaterini ; Keithley, Don |
| Published in: |
European management journal. - Amsterdam : Elsevier, ISSN 0263-2373, ZDB-ID 859497-1. - Vol. 28.2010, 3, p. 208-219
|
| Subject: | Beziehungsmarketing | Relationship marketing | Callcenter | Call centre | Personalführung | Leadership | Arbeitszufriedenheit | Job satisfaction | Betriebsklima | Work climate |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003986718