Emotion in a call centre SME: A case study of positive emotion management
| Year of publication: |
2010
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| Authors: | Koskina, Aikaterini ; Keithley, Don |
| Published in: |
European management journal : publ. twice a year for the Scottish Business School. - Oxford [u.a.] : Pergamon, Elsevier Science, ISSN 0263-2373, ZDB-ID 8594971. - Vol. 28.2010, 3, p. 208-220
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