Emotional Intelligence and Its Impact on Task Performance and Contextual Performance

The purpose of this study was to investigate the impact of Emotional Intelligence of managers on Task Performance and Contextual Performance of non-managerial employees of the banking sector in Sri Lanka. The sample consisted of 100 managers and 400 non-managerial employees randomly selected from Systemically Important Banks. Two set of questionnaires were administered among managers and non-managerial employees. The collected data were analyzed using regression analysis and correlation coefficient. The results of the study indicated that Emotional Intelligence had significant positive relationship with Task Performance and Contextual Performance. The utility of Emotional Intelligence in improving Task Performance and Contextual Performance was discussed. It was recommended that Emotional Intelligence of the managers should be enhanced to improve the Task Performance and Contextual Performance of the non-managerial employees