Emotional intelligence and service quality : a meta-analysis with initial evidence on cross-cultural factors and future research directions
Chao Miao, Michael J. Barone, Shanshan Qian, Ronald H. Humphrey
| Year of publication: |
2019
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|---|---|
| Authors: | Miao, Chao ; Barone, Michael J. ; Qian, Shanshan ; Humphrey, Ronald H. |
| Published in: |
Marketing letters : a journal of research in marketing. - Dordrecht [u.a.] : Springer, ISSN 0923-0645, ZDB-ID 1031012-5. - Vol. 30.2019, 3/4, p. 335-347
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| Subject: | Cross-culture | Emotional intelligence | Meta-analysis | Service quality | Meta-Analyse | Dienstleistungsqualität | Intelligenz | Intelligence | Emotion | Kulturelle Identität | Cultural identity |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11002-019-09495-7 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012144816