Emotional intelligence or artificial intelligence : an employee perspective
Catherine Prentice, Sergio Dominique Lopes and Xuequn Wang
| Year of publication: |
2020
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|---|---|
| Authors: | Prentice, Catherine ; Lopes, Sergio Dominique ; Wang, Xuequn |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 29.2020, 4, p. 377-403
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| Subject: | artificial intelligence | customer service | Emotional intelligence | hotels | service encounter | Künstliche Intelligenz | Artificial intelligence | Intelligenz | Intelligence | Kundenservice | Customer service | Emotion | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2019.1647124 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012256141