Emotional labor predicts service performance depending on activation and inhibition regulatory fit
Nai-Wen Chi, Alicia A. Grandey
| Year of publication: |
2019
|
|---|---|
| Authors: | Chi, Nai-Wen ; Grandey, Alicia |
| Published in: |
Journal of management. - London [u.a.] : Sage Publ., ISSN 1557-1211, ZDB-ID 2015295-4. - Vol. 45.2019, 2, p. 673-700
|
| Subject: | emotional labor | service performance | affective delivery | service sabotage | Big Five personality traits | moods | Emotion | Persönlichkeitspsychologie | Personality psychology | Dienstleistungsqualität | Service quality | Persönlichkeitsmerkmal | Personality trait | Arbeitsleistung | Job performance | Dienstleistungssektor | Service industry | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0149206316672530 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011999759