Emotional labour and strain in "front-line" service employees : does mode of delivery matter?
Gail Kinman
| Year of publication: |
2009
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|---|---|
| Authors: | Kinman, Gail |
| Published in: |
Journal of managerial psychology. - Bradford, West Yorkshire : Emerald, ISSN 0268-3946, ZDB-ID 624571-7. - Vol. 24.2009, 2, p. 118-135
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| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009524785