Emotional management and behavioural inhibition system in service failures
Thuc Nghi Le
| Year of publication: |
2017
|
|---|---|
| Authors: | Thuc Nghi Le |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 27.2017, 2, p. 190-209
|
| Subject: | behavioural inhibition system | BIS | coping strategies | complaining intentions | emotional management | services failures | Emotion | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Coping-Strategie | Coping strategy | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011757781