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Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali, (2023)
"Touching" services : tangible objects create an emotional connection to services even before their first use
Nägele, Nora, (2020)
The impact of service employees' technostress on customer satisfaction and delight : a dyadic analysis
Christ-Brendemühl, Sonja, (2020)
Emotionsarbeit : betriebliche Steuerung und individuelles Erleben
Rastetter, Daniela, (2008)
Vertrauen in weibliche Führungskräfte
Rastetter, Daniela, (2006)
Managing Diversity in Teams : Erkenntnisse aus der Gruppenforschung