Empathic accuracy in artificial intelligence service recovery
Xing'an Xu, Najuan Wen and Juan Liu
| Year of publication: |
2024
|
|---|---|
| Authors: | Xu, Xing'an ; Wen, Najuan ; Liu, Juan |
| Published in: |
Tourism review. - Bingley : Emerald, ISSN 1759-8451, ZDB-ID 2412174-5. - Vol. 79.2024, 5, p. 1058-1075
|
| Subject: | Empathic accuracy | Service failure | Artificial intelligence | Service recovery | Customer satisfaction | Künstliche Intelligenz | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Beschwerdemanagement | Complaint management | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TR-06-2023-0394 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015049402