Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Kamlesh Kukreti and Kunal Ganguly and Taab Ahmad Samad
| Year of publication: |
2023
|
|---|---|
| Authors: | Kukreti, Kamlesh ; Ganguly, Kunal ; Samad, Taab Ahmad |
| Subject: | DEA | Service quality | SERVPERF | Telecom | Virtual contact centers | Virtual service centers | Dienstleistungsqualität | Indien | India | Telekommunikationssektor | Telecommunications industry | Benchmarking | Telekommunikation | Telecommunications | Callcenter | Call centre | Virtuelle Realität | Virtual reality | Virtuelle Organisation | Virtual organization | Data-Envelopment-Analyse | Data envelopment analysis |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-03-2022-0080 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014275968