Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Kamlesh Kukreti and Kunal Ganguly and Taab Ahmad Samad
| Year of publication: |
2023
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|---|---|
| Authors: | Kukreti, Kamlesh ; Ganguly, Kunal ; Samad, Taab Ahmad |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 40.2023, 5, p. 1362-1386
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| Subject: | DEA | Service quality | SERVPERF | Telecom | Virtual contact centers | Virtual service centers | Dienstleistungsqualität | Indien | India | Telekommunikationssektor | Telecommunications industry | Benchmarking | Telekommunikation | Telecommunications | Callcenter | Call centre | Virtuelle Realität | Virtual reality | Virtuelle Organisation | Virtual organization | Data-Envelopment-Analyse | Data envelopment analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-03-2022-0080 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014275968