Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium-sized enterprises
| Year of publication: |
2006
|
|---|---|
| Authors: | Lewis, Winston G. ; Pun, Kit Fai ; Lalla, Terrence R.M. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 23.2006, 8-9, p. 964-985
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