Empirical profiles of service recovery systems : the maturity perspective
Jeffery S. Smith and Kirk R. Karwan
| Year of publication: |
2010
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|---|---|
| Authors: | Smith, Jeffery S. ; Karwan, Kirk R. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 13.2010, 1, p. 111-125
|
| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Ablauf | Process | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003959023