Empirically assessing the importance of computer skills

Take another look at activity-based costing

Baker, William M., (1996)

Understanding activity-based costing

Baker, William M., (1994)

Eliminate Non-Value-Added Costs - It sounds simple: Sort all work activities into two categories -- Those that add value to the customer and those that don't. All that's left is to stop doing the things that don't add value. Unfortunately, this approach is not as easy as it seems. In reality, it's not that straightforward -- But it is worthwhile.

Baker, William M., (2002)