Employee acceptance of disruptive service innovations at the frontline : the role of collective sensemaking processes
Year of publication: |
2023
|
---|---|
Authors: | Garrelfs, Christopher ; Schultz, Carsten ; Luengen, Marie |
Published in: |
Creativity and innovation management. - Oxford [u.a.] : Wiley-Blackwell, ISSN 1467-8691, ZDB-ID 2027722-2. - Vol. 32.2023, 3, p. 388-406
|
Subject: | collective sensemaking | competitive threat | disruptive service innovation | frontline employees | health care | innovation acceptance | market entrant innovation | Innovation | Innovationsmanagement | Innovation management | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Dienstleistungsinnovation | Service innovation | Dienstleistungssektor | Service industry |
-
Garrelfs, Christopher, (2023)
-
Mu, Yu, (2019)
-
The Palgrave Handbook of Service Management
Edvardsson, Bo, (2022)
- More ...
-
Garrelfs, Christopher, (2023)
-
Management von Dienstleistungsinnovationen
Schultz, Carsten, (2011)
-
Collaboration with users of innovative healthcare services : the role of service familarity
Schultz, Carsten, (2009)
- More ...