Employee behavior, feelings of warmth and customer perception in service encounters
Year of publication: |
2002
|
---|---|
Authors: | Lemmink, Jos ; Mattsson, Jan |
Published in: |
International Journal of Retail & Distribution Management. - MCB UP Ltd, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 30.2002, 1, p. 18-33
|
Publisher: |
MCB UP Ltd |
Subject: | Retailing | Service quality | Loyalty | Employee attitudes | Customer satisfaction |
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