Employee behavior, feelings of warmth and customer perception in service encounters
| Year of publication: |
2002
|
|---|---|
| Authors: | Lemmink, Jos ; Mattsson, Jan |
| Published in: |
International journal of retail & distribution management. - Bradford : Emerald, ISSN 0959-0552, ZDB-ID 10268844. - Vol. 30.2002, 1, p. 18-33
|